Key Components of Our Billing System

Our telecom billing solution enables you to accurately bill for any subscription, one-time or metered service.

Designed for communications service providers, our system is ideal for subscriber management and usage based billing. Our customers include UCaaS, VoIP, local exchange carriers, cable, satellite, wireless and IoT companies.

TimelyBill's integrated features make up what we refer to as our "single stack" OSS/BSS. Learn more about each feature:

Customer Management Tools

TimelyBill CRM tools help you improve the overall customer experience. Service providers love that we have built-in CRM features because they don't have to pay twice for two separate systems!

• CRM – 360-degree view and easy management of your customer accounts.
• Lead Management – Manage your prospects with statuses, contacts, quotes, and activities across the sales lifecycle.
• Multiple Organizations – Bill and report across subsidiaries or brands, each with its own catalog, currency, or settings.
• Address Validation – Verify addresses with USPS, FCC geo, and telecom-grade lookups.
• Payments – Accept ACH, credit cards, cash, auto-pay, reversals, with multiple gateways per customer.
• ACH / Credit Card Processors – Flexible processor integrations like Authorize.net, Worldpay, IPpay, and more.
• Adjustments – Apply credits, refunds, write-offs, or invoice corrections with full audit tracking.
• Customer Portal – White-labeled portal for invoices, payments, usage, tickets, and account self-service.
• Ticketing / Support – Integrated help desk for tracking issues, workflows, and status tied to accounts.

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Configure, Price, Quote (CPQ)

Our system helps you quickly and accurately configure products, generate quotes and convert them to orders.

• Product Catalog – Convergent catalog for recurring, one-time, bundles, tax codes, restrictions, and provisioning.
• Quoting – Create quotes mixing recurring and one-time items, DocuSign e-sign, and quick order conversion.
  • Quote to Cash – Full process from quote to order, invoice, collection, and revenue recognition.
• Order Management – Use templates, enforce rules, convert to services, and automate order workflows.
• Order Fulfillment – Automate sub-orders, cancellations, shipments, and status tracking via REST workflows.

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Billing, Charging and Rating

TimelyBill enables you to invoice on-demand, or in the future. Including one-time, or subscription based (recurring) charges.

• Billing – Supports recurring, usage-based, one-time, and prorated charges with convergent billing engine.
  • How Telecom Billing Works – Ingest CDRs, apply rates, aggregate balances, invoices, payments, and adjustments.
• Usage Plans – Define rate decks, tiers, discounts, rounding rules, international plans, and free units.
• Usage Rater – Real-time or scheduled rating of call/data usage, mapping CDRs to prices and applying rules.
• CDR Auditing & Margin Calculator – Audit upstream CDRs, detect anomalies, and calculate margins across carriers.
• Invoice Generator – Generate invoices with recurring and usage charges, late fees, and custom notes.
• PDF Generator – Produce printable/email-ready PDFs, multipage support, and template variations.

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Revenue Management Tools

Create business rules to send email notifications to past due accounts, or trigger workflows to suspend/disconnect services.

• Revenue Management – Prevent leakage, enforce billing accuracy, and safeguard recurring cash flow.
• Real-time Usage Monitoring – Monitor usage anomalies or overages continuously before billing runs.
• Dunning & Collections – Automate overdue workflows: emails, suspensions, collections, and write-offs.
• Fraud Screening – Alerts for high credit, international or unusual activity, with auto suspension triggers.

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Financial Tools and Reports

Organizations can extract data from our billing platform to share with upstream or downstream systems.

• Reporting – Dashboards and reports for usage, revenue, tax, commissions, and operations.
  • Data Grids – Interactive grids to filter, sort, drill, and export billing or usage data.
• Integrated Taxation Engine – Built-in CCH SureTax for USF, 911, local, federal, state, and surcharge calculations.
• General Ledger – Double-entry ledger with full traceability and export to ERP/accounting systems.

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Provisioning and Switch Interface

With our unique system design, you can trigger flow-through service provisioning to external devices.

• Automated Provisioning – Trigger flow-through provisioning automatically via APIs or built-in switch connectors.
  • BroadSoft – Bulk user provisioning, updates, and audits directly on BroadWorks.
  • NetSapiens – Manage domains, devices, subscribers with REST-based UCaaS integration.
  • Metaswitch, and more (via REST API) – Extend provisioning with Metaswitch and others through REST.
• Bandwidth Number Ordering – Automate number procurement and porting with Bandwidth APIs.
• E911, CNAM & LIDB – Automate E911, caller name, and database updates during service activation.
• NANPA & Toll-Free Numbers – Assign NANPA and toll-free numbers with compliance support.
• Binary AMA Files – Import binary AMA records for rating and reconciliation of usage data.

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Operations Management Tools

Simplify your back-office by creating data alarms or workflows to automate business processes.

• Workflow Automation – Low-code workflow tool to automate tasks with triggers and conditional logic.
• REST Actions – Configure outbound API calls for provisioning or integrations, no custom code needed.
• Data Alarms – Query scheduling and alerts to detect anomalies or trigger system events.
• Employee & Users – Role-based access, permissions, and user groups tied to workflows and tasks.
• Messaging Interface – Send notifications, emails, SMS, and alerts as part of automated workflows.
• Inventory & Asset Management – Track assets, circuits, serial numbers, and tie to services/customers.
• Shipper Interface – Connect to carriers to rate, ship, track, and update package status in real time.

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Partner Management System

Grow your partners, distributors, resellers and agent channels with our robust partner management tools.

• Partners & Commissioning – Multi-tier commission engine with tiers, residuals, chargebacks, and hierarchies.
• Agent Portal – Self-service portal for partners to view commissions, disbursements, reports, and usage.
• Activation & Promo Codes – Generate and manage discount, retention, and promo codes with automation.